Navigate to our remote access portal by clicking here or the link below.
This portal allows you to connect to your in-office computer or server using the Remote Desktop Connection app.
Once you've signed in, you'll see your computers. To connect, most of the time, you'll want to click the red-lined icon on the left (As seen in the image to the right).
For the best experience, you'll want to make some changes to your connection.
Change the "gateway" to "Ohio, USA".
Change "colors" to "16 bits".
Printer redirection:
Click the "local resources" tab, then click on the box "Local", this allows you to pick the option "Printers", which will connect your computer's default printer to the remote computer.
If your company uses a Remote Desktop server, the connection process while onsite is different than connecting offsite. To access the server, you'll need to open the Remote Desktop Connection app. Normally, we have setup your Remote Desktop Connection app and you just need to open it and sign into the computer you're connecting to.
You can change the connection details by right clicking the Remote Desktop Connection icon and clicking "edit".
After clicking "edit" you'll see the Remote Desktop Connection editor.
The "Computer" field is the computer you're connecting to:
Computer: ComputerName.Domain.local
The "User name" field is your company's domain name followed by a backslash, "\", and your user name.
User name: Domain\JohnA
Submit a support ticket to support@witnetworks.com
or call (314) 991-9393 and press 1.